Support service specialist, chat operator (Customer support) in Reclera Agency

We are looking for an attentive, friendly and responsible person who knows how to communicate with customers and find solutions even in difficult situations. If you like to help people, can write competently and quickly - join our team!

Main duties:

• Processing incoming customer requests in chat, messengers and e-mail.

• Consulting customers regarding the company's services and solutions.

• Data entry and updating information in the CRM system.

• Resolving standard inquiries and transferring complex issues to specialized specialists.

• Providing customers with polite and clear answers in written form.

• Preparation of a short daily report on the work performed.

Requirements for the candidate:

• Attention, responsibility, benevolence.

• Proficient written communication (Ukrainian or Russian).

• A confident PC user (Word, Excel, CRM or similar systems).

• Ability to type quickly and work with a large amount of information.

• Willingness to learn and develop in the field of customer service.

• Work only in the office, without remote format.

Working conditions:

• Working schedule:from 11:00 a.m. to 8:00 p.m., 5/2.

• Comfortable office and modern workplace.

• Learning at the expense of company.

• Mentor support during adaptation.

• Friendly team and pleasant atmosphere.

• Stable and timely payment.

• Opportunity for professional growth.

The vacancy is current. We are looking for someone who appreciates howgood service, knows how to listen to the client and wants to work in a stable company with a positive team.