Support Service Specialist (B2B) in SoftConstruct

We are looking for a B2B support specialist in the Kyiv office of the international company SoftConstruct, which is a leading provider of technologies and services in the field of betting and gambling. The B2B support team provides constant and prompt assistance to partners in solving various issues. Everything you need for successful work: 1 year of experience in technical support in a call center — will help a lot at work. Competent oral and written language, English — from Intermediate level. Customer orientation and stress resistance, ability to show patience and understanding. Analytical mindset, ability to self-study, responsibility. Computer knowledge of basic programs, knowledge of communication tools — such as Skype, e- mail, Slack. Ability to adhere to clearly defined time frames. Experience working with Jira — will be a plus. Basic understanding of sports, sports betting, casino. Ability to work in a team. Tasks and responsibilities: Receiving requests from partners through specialized systems, Jira, Skype , e-mail. Tracking, distribution and redirection of received applications to the relevant departments, control over the execution of applications. Support of communication with other divisions of the company to resolve requests from partners. Prioritization of tasks to transfer their work to the appropriate team in the company. 5 minutes), informing about the results of consideration of requests. Providing assistance, answering questions of partners, maximum assistance in solving applications and tasks that arise. Keeping detailed reports on the results of communication regarding the solution of partners' issues. What we offer: Remote work or a convenient office near the metro station. Lukyanivska (optional). 2-3-week training (paid - in case of successful completion). Shift schedule, which includes 5 shifts a week with morning (09: 00-17: 00) and evening (17: 00-01: 00) shifts .Paid vacation 24 calendar days.Official employment (gig contract, labor contract).Paid sick leave.€450/year education and/or sports budget (50% compensation from the amount of expenses).English language lessons at the EnglishDom online school (50% compensation from the amount of expenses). Medical insurance (after successful completion of the trial period). Pleasant corporate holiday gifts. Friendly team atmosphere.