Support service manager in IKVELTIM, TOV / EqualTeam

LMS Collaborator is a multi-functional platform for adaptation, training, certification and development of personnel of companies with flexible integration possibilitieswhich has been successfully working on the Ukrainian market for many years and is actively working towards entering the European markets, in connection with the expansion of the staff invites you to join to your team Customer Support Manager

Basic requirements:

• ideally a technical degree, but not critical, if not direction;
• work experience in technical support and/or IT from 1 year will be a plus, but not mandatory; we are ready to train if the candidate is ready to develop and work;
• skills of communication with customers, the ability to listen, understand the customer, convey the necessary information and be customer-oriented;
• Knowledge of HTML, CSS, SQL (will be a significant plus, but not critical; we are ready to train);
• attentiveness, courtesy, persistence, ability to work for results, ability to work in the team;
• knowledge of MS Office, Google docs, Google sheets - mandatory; bug tracking systems (Jira, Redmine, etc.) - not critical, ready to train;

Responsibilities:

• quick processing of customer requests;
• coordinating and monitoring deadlines applications from customers;
• verification of identified defects and formation of tasks for their finalization by our QA-Team;
• transfer of appeals regarding the development of the platform's functionality to the Customer Success Team;
• consulting customers on the use of LMS Collaborator and its functionality;
• conducting presentations and training customers on the use of LMS Collaborator functions.

What we offer:

• decent salary: UAH 15,000 for the first trial month (in this month you will only learn and master the platform), after passing the trial period - from 20,000 to 30,000UAH "on hand"(rate 15,000+% of KPI fulfillment);
• first month work format in the office, nfurther hybrid (in the office and remote: 3 days in the office, 2 days - remote);
• 8-hour work schedule from 9 a.m. to 6 p.m., Mon. to Fri., one hour lunch; Sat, Sun - weekends;
• paid vacation - 24 working days, paid sick days;
• modern, progressive team that values ​​independence, but is ready to help a colleague;
• tea, coffee, fruit, sweets in a modern, comfortable office located in the Cosmonaut district; medical insurance; cool corporate culture: internal corporates, Timbuildintraining, annual Performance Review with further one-to-ones and the opportunity to participate in the formation of your own IPR for the current year; support from our employees and a modern adaptation program with the help of the tools of our own product, which allows you to "merge" into the team and the work process as comfortably as possible.

Our company actively helps the Armed Forces, has its own volunteer projects, takes a clear pro-Ukrainian position.

More about us:

https://collaborator.biz/

https://www.facebook.com/lmscollaborator

If you liked the above, we are waiting for your resume.