Support Representative L1 (day shifts) in Retenza

Description betting (deposits, withdrawals, bonuses, verification) applications;

Experience with CRM / HelpDesk systems;

Competent written communication;

Resistance to stress and customer orientation;

Willingness to work in shifts;

English - from A2–B1;

Responsibilities

Processing chats / tickets with general questions (General Questions):

Including categories:

Withdrawal – general info

Bonus – general info

Deposit – general info

navigation

Writing tickets regarding successful payments to players (if there are no automatic letters from the BO from the financial department).

Transferring cases that are not included in the processing of the first line (Frontline Support (L1)) to the second line (Advanced Support (L2)).

Nice to have

Experience in iGaming / online casino or betting;

Understanding processes: deposits, withdrawals, bonuses, verification;

Experience with CRM / HelpDesk systems;

Experience in a multi-tasking environment with high flow applications;

Experience working in a variable schedule (day / night shifts);

Stable KPI-indicators at the previous place of work;

Willingness to develop to the position of Advance Support (L2).

Working conditions

Terms work

Shift schedule (2/2 10-22 — exclusively day shifts, but a potentially possible transition to a schedule with night shifts, provided that the workload increases and there is a need for personnel selection);

Hourly pay:

day shift — 2 USD/hour

Additional bonus to 20% of base salary depending on KPI;

Stable payments;

Opportunity of careerabout growth to Support Representative L2;

Working in a structured system with clear processes and KPIs;

Team support and training at the start.