Support operator (Turkish language) in EvoPlay

EvoPlay is an international IT company, a leading developer of software products and complex solutions for the gaming industry. We currently have an open position for a Support Service Operator with knowledge of the Turkish language. This specialist works in the User Support Department of the company's contact center and is responsible for remote interaction with users. Responsibilities: Interaction with users: Providing qualified consulting assistance on the technical and financial side of products using various communication channels (chat, calls); Familiarization users with the company's products, their characteristics, current promotions and offers. Interaction with other departments of the company: Forwarding requests to solve technical and financial difficulties of users, receiving feedback for the purpose of further informing users; Informing about identified problems or errors on resources that are supported. Requirements: High level of spoken and written Turkish; Ability to work with large amounts of information and willingness to learn; Communicability; High level of self-organization. Work schedule: Shift - 2/2. 2 working days (day shift 7:00 - 19:00), 2 weekends, 2 working days (night shift 19:00 - 7:00), 2 weekends. We offer: Monthly bonuses based on work results; L&D center with courses for employees and top managers, rotation program; Self-learning library, access to paid courses; Evoplay discount program; Group discussions and individual sessions with a psychologist.