Support Operator L1 in MasterCRM

We are the MasterCRM company, a partner of the Creatio platform vendor. With more than 5 years of experience, more than 80 successfully launched projects by clients in many countries of the world, we help businesses to accelerate and automate their own processes, conducting a full project cycle from gathering needs to support after a productive start. What will you do? We are currently looking for a communicative and energetic operator of the first line of support, who will monitor chats (Telegram, Portal) with clients, conduct communication through various channels, solve typical problems, initiate and transfer requests from clients to the line above. Our ideal candidate: Has excellent communication skills and is not afraid to talk on the phone. A person who is ready to learn quickly and show individual the approach of the everyday client. A person with an analytical mindset who is easily able to build schemes in his head, systemically imagine connections. A team player, attentive to details and capable of finding compromises. A person who can work with documentation without problems. It will be a plus: Understanding the philosophy of CRM systems, experience working with any CRM systems (Creatio, Zoho, Dynamics). Understanding of Service Desk principles, categorization of appeals, KCS. Knowledge of BPMN process notation. Basic knowledge of databases, SQL language. Responsibilities: Monitoring of support chats with customers. Registration of incidents , their categorization and distribution. Solving typical customer problems in the format of chats, e-mail, telephone. Conducting internal and external meetings, clarification of issues. Fixing solutions to typical issues in documentation (KCS). What we offer: Competitive level of payment. Improvement of qualifications through internal training. Transparent company processes .Absence of strict regulations, a flexible approach and free communication in the team. The possibility of working in the office or remotely.