Support Operator L1 in INFOTEH, DP

INFOTECH is a state-owned IT company that is part of the Ministry of Internal Affairs of Ukraine. For more than 7 years, we have been developing and selling software products under the MIA trademark. In addition, INFOTECH is an official provider of IT solutions for government institutions. Our projects cover a wide range of areas, including cryptographic protection, digital transformation, as well as IT solutions for medicine, education, finance, public administration and telecommunications.


Your tasks will be:

• Receive and process incoming calls, provide advice and resolve issues clients
• Help with technical solutions to users' problems when connecting the software
• Registration and processing of incoming correspondence (e-mail, chats, etc.)
• Study of the company's products and services to provide information to customers

What is needed for this:

• Experience of working in the Contact Center - 1 year
• Knowledge of the Ukrainian language at a high level for working with clients
• Ability to communicate effectively and resolve conflict situations
• Education not lower than a bachelor’s degree
• Willingness to learn and quickly learn new information

We offer:

• Official employment and guarantees according to the labor legislation of Ukraine
• 24 calendar days of paid vacation and sick leave
• Working schedule from 9:00 a.m. to 6:00 p.m.
• Convenient location of the office next to the metro station
• Unique experience in the digitalization of public authorities