Support manager with knowledge of English, French in Pro Gaming Software, LTD

We are a dynamic I-Gaming company with 10+ well-known B2C gaming brands. Our company was founded in 2020 by a group of talented top managers, and now we have more than 500 people! We are regular participants in international conferences, and our brands are respected and popular among customers. We invite a responsible Support manager to join our team. Requirements: Mandatory knowledge of English and French at least B1 level. Stress resistance: the ability to work effectively and make decisions in stressful situations. Customer orientation: focus on meeting the needs and requests of customers. Quick decision-making: the ability to quickly analyze the situation and make decisions even in difficult and stressful situations. Non-confrontational: the ability to effectively interact with aggressive users and resolve conflict situations without escalation. Professionalism in communication: the ability to maintain a respectful and friendly tone when talking to customers, even in difficult situations. Confident computer skills. Working conditions: Opportunities for training and professional growth Remote work from anywhere in the world Corporate culture of a high level and an experienced team ready to provide support Organization of corporate events and parties Paid vacation, sick and public holidays Flexible schedule. 2 day shifts / 2 weekends / 2 night shifts / 2 days off Responsibilities: Quick response to customer inquiries in online chats; Providing advice on functionality, technical issues, financial aspects and other areas. Also, customers can contact without a specific question, just for communication; Achieving personal financial goals and goals of the customer service department; Collaboration with colleagues from other departments to improve processes and product. If you are interested in the offer, write to Telegram @Mariia_ProG