Support Manager (with German and English) in Pro Gaming Software, LTD

We are a dynamic iGaming company with 10+ well-known B2C brands. Our company was founded in 2020 by a group of talented managers, and now there are more than 600 of us! We are inviting a Support Manager to join our team. Requirements: Resistance to stress: ability to work effectively and make decisions in stressful situations. Customer focus: emphasis on meeting the needs and requests of customers. Knowledge of two languages: Portuguese (B2-C1) and English (B2-C1). Professionalism in communication: the ability to maintain a respectful and friendly tone when communicating with customers, even in difficult situations. Confident computer skills. Responsibilities: Quick response to customer inquiries in online chats; Providing advice on functional, technical issues, financial aspects and other areas. Also, customers can contact without a specific question, just to communicate, express negativity, etc.; Achieving personal financial goals and the goals of the customer service department; Cooperation with colleagues from other departments to improve processes and product. Schedule: Variable schedule: 2 day shifts / 2 weekends / 2 night shifts / 2 weekends (12 hours per shift). We offer: Opportunities for training and professional growth Remote work from anywhere in the world High level of corporate culture and an experienced team ready to provide support Organization of corporate events and parties Paid vacation, sick and holidays days❗ If you are interested in the vacancy, send your resume - you are exactly the one we are looking for!