Support manager (payments,night shifts) in bill_line

bill_line is an international fintech company from Ukraine.
We have created and are developing a payment system for any online business.

bill_line clients are online stores, marketplaces, banks, insurance companies, charities and any other companies with online payment operations.
Among our features as a payment service provider are the ability to create custom solutions and work on the client care principle at every stage interaction with the client, from the connection request, to integration and transaction support.

But we do not plan to stop there and continue our journey to the moon.
How do we do it? We do it in a team of our stars. Well, now we are looking for another - Support manager

And here are your future tasks:

1. processing requests from customers and providers;

2. support for the work of internal departments;

3. launching and testing payment methods before connecting to work;

4. processing of chargebacks;

5. communication with the technical team;

6. monitoring the activity of merchants.

We expect from the candidate:

1. 1 year of experience in customer/technical support;

2. experience with online payments;

3. analytical mindset;

4. knowledge of English at the Intermediate level;

5. confident PC user;

6. confident user of MS Exel.

What it means to be part of the bill_line team:

• Remote work format 2/2, 20:00 - 8:00
• We provide all the necessary resources for work (technique, subscriptions to the necessary services and everything that will improve your efficiency);
• We provide comfortable workplace;
• Health care;
• We provide 24 calendar days of paid vacation;
• We pay sick leave in full.

Our cool team is something we are proud of. Your future colleagues love active recreation, measuring donations to the Armed Forces, sharing their impressions of a movie or listening to their favorite music together.

Leisure
We often end the work week with a fun Friday mini party among colleagues.
In peacetime, they often spent time together in different team buildings. When Ukraine wins, we will definitely restore this tradition)

Reople care
The principle of client care also applies to the internal corporate culture of the company: we support each other and in every way contribute to the implementation and professional growth of colleagues.
We take care of the health of colleagues and hold Health Days (visiting teams of doctors who can consult and perform general analyses).

Training and development

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We regularly participate in top international fintech, e-commerce, crypto conferences and meetings. So, with us, you will be on the wave of modern fin-tech trends.
We pay for training (courses, trainings, seminars) for professional growth and team development.
We support in learning English.