Support manager (L2) in EVO

About the project: On time. Cash register — a solution for issuing and storing electronic checks. The service was created in 2020 to meet the requirements of Ukrainian laws in the field of registration of payment transactions. Timely. Cash register allows entrepreneurs to optimize the accounting of trade transactions and provide a more convenient service to customers. On time. Kasa is already used by such companies as Rozetka, Avon, Bodo, Caparol and others. Important for this role: work experience in the field of technical customer support (telephone support and via chat), willingness to understand the client's problem/question and help to solve it quickly and competently fluent in the Ukrainian language ( orally and in writing) desire to develop in the field of e-commerce and IT technologies, knowledge of Postman and KibanaTasks: processing customer requests regarding the operation of the Timely Checkout service over the phone and via email (requests are sent from the first line of support and from related projects) managing the life cycle of each application from the moment of its submission to its closureconsultation clients, solving technical problems in working with the service, interacting with other departments that can help solve the client's problem, connecting to the client via TeamViewer and AnyDesk, the client needs help, and consulting clients on certain types of terminals and printers - how to add the device specifically to Device Manager. , Boryspilska metro station).variable work schedule — Mon-Fri 9-18, Sat/Sun 10:00-19:00 (Saturday/Sunday alternate day) modern Ukrainian product that is useful for business honesty and transparency in all communications medical insurance after an adaptation period services of a corporate psychologist