Support Manager L1 in Fin Plus Plus

"Fin Plus Plus LLC" is an international IT company that provides the best solutions for the FinTech industry. If you enjoy written communication, like to understand technology, can explain complex things in simple language, and most importantly, enjoy helping other people, then our the Support Manager vacancy is for you. What you will need to do: - Processing template requests in the ticket system - Maintaining internal documentation in an up-to-date state - Redirecting customer requests to relevant specialists for solving problems/requests - Responding to customer requests within the set deadline Requirements: - Customer support experience from the 1st year - The ability to clearly and concisely present information - Upper Intermediate English - The ability to work in multitasking mode - Time management skills - The ability to process customer requests through the ticket system The company offers:? Your workplace is where you are, and you are where you like.? No need to hang up — all communications in messengers? Variable schedule.? Training within the company, clear and comfortable introduction to the position.? Work in a large team of professionals who are ready to help.? 50% payment for education, professional development and attending courses. If you want to develop in this direction, then we are waiting for your resume!