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Support Manager/Junior Project Manager in Great Pro
Posted more than 30 days ago
3 views
Great Pro
Without experience
Odesa
Full-time work
We are Great Pro, we are a full-cycle marketing agency, a company with 14 years of experience. Among our clients are companies such as Loreal, OJSC, Abbott, Lactalis. Support of the project manager in the organization and coordination of projectsEnsuring the completion of tasks in accordance with established deadlines and quality standardsAdministration of project documentation (drafting of documents, updating, verification, support of reconciliation) and control of its implementationEfficient
We are Great Pro, we are a full-cycle marketing agency, a company with 14 years of experience. Among our clients are companies such as Loreal, OJSC, Abbott, Lactalis.
Support of the project manager in the organization and coordination of projects- Ensuring the completion of tasks in accordance with established deadlines and quality standards
- Administration of project documentation (drafting of documents, updating, verification, support of reconciliation) and control of its implementation
- Efficient and timely execution of daily operational tasks
- other additional tasks
2. Administration of the educational platform
- Fill the platform with the necessary materials in a timely manner
- Control the correctness of the access granted to users
3. Communication with users, technical support:
- prompt resolution of requests and provision of comprehensive informational support to users via messengers, e-mail and Instagram
- Transfer of important questions or complaints to the relevant departments of the company to ensure a high level of customer service
4. Reporting:
- Analysis of requests received and preparation of reports for management to improve service
- Data collection and analysis in Excel for reports requested by management
- Tracking of performance indicators and preparation of proposals for optimization of processes.
Requirements:
1. Work experience:
- Minimum 1-2 years of work experience in a similar position (project manager, support manager, customer service manager, etc.).
2. Skills:
- Excellent communication skills and the ability to effectively interact with different types of users.
- Confident use of basic office programs (MS Office, Google Sheets) and the ability to quickly master new products.
- High level of organization and attention to detail.
1. Personal qualities:
- Proactivity and the ability to make decisions independently.
- Resistance to stress and the ability to work under time pressure.
- Discipline, responsibility, customer orientation
2. Additional requirements:
- Experience in processing requests in messengers (Viber, WhatsApp, Telegram).
- Understanding the principles of confidentiality and protection of personal data.
- Readiness for training and professional development.
- Ability to work with Jira and 1c will be an advantage
If you are interested in the vacancy, send your resume :-)
Without experience
Odesa
Full-time work