Support Manager (English language) in ElephantsLab

What we expect from the candidate:- Proficiency in written and spoken English at the B2 level and above;- Experience in online chats/tech. support (will be an advantage); - Competent and fast construction of sentences without losing the quality of correspondence; - Typing speed of at least 160 characters/min; - Advanced PC user; - Great time management; - Stress resistance and adaptability; - Tolerance, respect , altruism. Will be a plus:- Basic understanding of trading;- Experience in the Crypto niche. Your daily tasks will be:- Support users in the Telegram chat, communicate with them and maintain a friendly atmosphere;- Instruct new users and help them adopt the product;- Provide quality answers to users as quickly as possible; - Collect feedback about the product from users and pass it on to the team; - Communication with other divisions of the company. We offer: - Competitive salary; - Professional development program with salary review; - Shift work schedule: 2 day shifts from 08.00 to 8:00 p.m., 2 days off, 2 night shifts from 8:00 p.m. to 8:00 a.m.; - Flexible schedule with the possibility of changing shifts with colleagues.