Support manager (Case manager) in Veteran Hab

For more than five years, Veteran Hub has been working to support soldiers and their loved ones. We are currently improving our toll-free services across the network and are looking for a Veteran and Family Support Manager. We need a person who will work offline in the space in Kyiv.
The person in this position will be the main connecting element between clients and all network service providers. She or he will coordinate clients within the organization, provide support, refer to other counselors and accompany them on the path to improving their well-being.

A support manager is a person who:

• Empathetic, flexible and adaptable to changes in customer needs and possible solutions

  
  

• Able to work in a team

• Has good organizational skills

• Has excellent communication and active listening skills

• Has analytical skills, knows how to structure information, solve problems and pays attention to details

• Has a high level of responsibility, self-organization and time management

• Resistant to stress and knows how to resolve conflicts

What to do

• Conduct comprehensive identification, analysis and prioritization of client needs, in accordance with the instructions and the approved approach

  
  

• Develop a plan to meet customer needs, fill it together and accompany it in the implementation process

• Analyze opportunities and services within the organization, partner organizations or other external providers and introduce them to customers

• Advise about the organization's services (job search, educational opportunities, grant opportunities, hobbies and volunteer initiatives using the organization's Knowledge Base)

• Coordinate service providers within the network

• Provide personal support to clients in the process of implementing the developed plan to meet the client's needs

• Administer the process of client referral for mental health services and accompany them in the process of receiving them

• Conduct regular monitoring and evaluation of customer service delivery

Eligibility Requirements

• Education in the fields of social work, sociology, pedagogy, psychology or other related specialties 

• Experience as a social worker, case manager with a target audience of 2 years or more in the public, state or corporate sectors

  
  

• Knowledge of the English language at a level not lower than B1

• Be able to provide psychological first aid to clients and, if necessary, involve psychologists to provide crisis counseling

What can be an advantage:

• Experience as a project manager, HR manager, training and development manager

  
  

• The experience of participating in volunteer, social initiatives will be valuable

Terms of use:

• Full-time / full-time in Hub

  
  

• Official employment and timely payment of labor

• Loyalty and Support

• Culture of mutual respect in the team

The stages we will go through before becoming one team:

1. Call from HR

2. Test Task

3. Final interview

We will sincerely welcome veterans and their loved ones in the Veteran H teamub, but the position is open to all who are interested.