Support Manager (еквайринг, fintech) in Office8

Office8 is an international company that provides a full range of services to international companies in such areas as financial technology, blockchain, crypto services, commercial and tax law. We are looking for strong professionals who want to improve in the field of FinTech, feel part of a team and realize their potential by working on projects - join us!

Format: Remote
Schedule: 2/2/2 (two day shifts, two night shifts, two weekends), 12 hours each.

Responsibilities:

- Providing online support to customers and merchants in the field of acquiring via chat;
- Monitoring current traffic, informing customers about its status and escalating incidents to internal teams;
- Setting up customer accounts in the system;
- Interaction with related departments on traffic and conversion issues;
- Communication with providers regarding problem cases.

Requirements:

- Analytical skills and attention to detail;
- Ability to work with a large amount of information;
- Experience in customer support or financial services — from 1 year (financial background will be an advantage);
 

Basic knowledge and experience with tools:

- Grafana, Kibana, Postman (as an advantage);
- Jira, Confluence;
- Good written English (for communication with clients and providers).

We offer:

- Work in a stable company with a team of professionals;
- Opportunity for development and training;
- Competitive salary;
- Support from colleagues and management.