Support manager in DAMS

We are an ambitious international digital marketing agency specializing in the development of projects of various levels of complexity. Our services: development and implementation of marketing strategy, advertising and promotion of products/services, retention, smm-expertise, data&web analytics, customer support. We are looking for a talented "Support manager" to join our team. We will be grateful for your resumes! The company offers: mentoring from the company's leaders during the entire trial period — 3 months, a professional adaptation program with the support of the HR team, a creative reliable team, interesting foreign projects of various levels of complexity, ambitious tasks, and opportunities for their implementation, the opportunity to realize your potential and develop together with us. We need a specialist who has: experience in the field of customer service and support iGaming niche - from 1 year competent oral and written English level - not lower than Upper-intermediate (B2) knowledge and understanding of chat, e-mail platforms experience of working with CRM back-end admin. platforms, proactivity, empathy, customer orientation, openness, the ability to take responsibility and accept critical, analytical and operational mindset Functional: maintaining a portfolio of players from the VIP segment and others, supporting and controlling the deposit activity of players, issuing bonuses to players, issuing no-deposit bonuses, developing, writing and implementing the work of unique letters for mailings to certain segments of VIP players. processing incoming letters and chats from players, making calls and voice messages for players - in the future, writing reports on the work done