Support manager in Zinchenko O.M., FOP

An IT company located in Kyiv is looking for an experienced support manager. This role requires excellent communication skills, the ability to quickly resolve issues and provide quality customer service.Not remote.Responsibilities:Provide customer assistance via phone, email or online chats.Resolve complex customer questions and complaints.Analysis customer inquiries and improvement of service processes. Preparation of reports and analytical materials for management. Requirements: Excellent communication skills and customer orientation. Ability to quickly solve problems and manage crisis situations. Knowledge of foreign languages ​​will be an advantage. Full time with a schedule of 5/2. Work in an office in Kyiv. We offer: Opportunity to work in a stable company. Competitive salary. Great opportunities for career and professional development. Supportive and friendly work environment. We will be glad to consider your candidacy!