Support Manager in Edustorm

We are a product company that’s been developing and promoting our own websites in a competitive niche of academic consulting in the US. Our dedicated team specializes in design & web development, SEO and e-marketing. Besides, we create our own tools and tech solutions for business automation.

We are currently looking for a Support Manager with strong knowledge of English for a completely remote job.

Responsibilities:

• Provide a high level of customer service via live chat, email and phone.
• Consult clients about services, features, payment options etc.
• Timely process clients' requests.
• Ensure customers' satisfaction.

• Follow communication procedures, guidelines and policies.

   

Working schedule:

a morning shift from 06:00 to 14:00(1−2 times per week),

a day shift from 14:00 to 22:00(1−2 times per week) ,

a night shift from 22:00 to 06:00(2+ times per week).

Our ideal candidate:

• Attentive, stress-resistant, compassionate and caring.
• Has a high level of accountability.
• Has excellent verbal and written communication skills in English (B2,C1).
• Is a logical & creative thinking person.
• Has basic computer skills.
  
  We offer:
• Flexible schedule.
• Mentoring and opportunities to grow.
• 20 calendar days of vacation and additional 5 days of leave, without a medical certificate.
• Opportunity to communicate with English native speakers.
• Competitive salary, which grows as you grow in the company.
• Bonuses, the amount of which depends on the individual KPI.