Support Manager in LUNU

About Us:Lunu focuses on integrating the use of cryptocurrencies into everyday economic life. Through its innovative payment system, including the Lunu Terminal and Lunu Widget, we facilitate seamless transactions with cryptocurrencies in both physical stores and online commerce. We primarily serve cryptocurrency owners, businesses, and offer solutions tailored to various market segments such as luxury and premium brands, travel, hospitality, and WEB3 products.Job Description:We are seeking a knowledgeable and customer-oriented Support Manager to enhance our support operations at Lunu. You will work closely with our support team to maintain and improve our customer service standards, ensuring effective resolution of issues and a great customer experience.Your Responsibilities:Collaborate with the support team to provide exceptional customer service.Implement and refine support protocols to ensure customer satisfaction.Resolve complex customer service issues and ensure a swift resolution.Assist in training support team members to enhance their skills and knowledge.Monitor and evaluate support interactions, focusing on continuous improvement.Liaise with other departments to integrate customer feedback into product enhancements.Stay updated with industry trends to keep our support strategies innovative.Skills and Qualifications:Proven track record in a support role within customer service or technical support.Excellent problem-solving skills and the ability to handle tough situations calmly.Proficient in CRM software and technical platforms.Strong communication and interpersonal skills, capable of working well in a team.Experience in managing customer relationships and understanding customer needs.High adaptability and commitment to continuous learning and improvement.2-3 years of experience in customer service Experience with cryptocurrency servicesWhat We Offer:Opportunity to work at the cutting edge of the cryptocurrency and fintech industries.Opportunities for personal and professional growth.Flexible working hours and the option to work remotely.How to Apply:Please send your resume and a cover letter detailing your relevant experience and why you are a great fit for Lunu.Join us at Lunu and help shape the future of cryptocurrency transactions in everyday life! Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Фінансові послуги