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Support manager in Serviskor, TOV
Posted more than 30 days ago
2 views
Serviskor, TOV
Without experience
Kyiv
Full-time work
We are looking for a support manager who will be responsible for user support, administration of HRM, LMS and task-tracking systems, as well as account and access management in corporate systems.Requirements for the Candidate:higher or incomplete higher education in the fields of: information technology, computer science, personnel management or related specialties;experience working with HRM, LMS or other corporate systems;preferred experience with user requests through the service desk / task
We are looking for a support manager who will be responsible for user support, administration of HRM, LMS and task-tracking systems, as well as account and access management in corporate systems.
Requirements for the Candidate:
- higher or incomplete higher education in the fields of: information technology, computer science, personnel management or related specialties;
- experience working with HRM, LMS or other corporate systems;
- preferred experience with user requests through the service desk / task tracking system;
- attention to details;
- competent written and oral communication;
- fluency in the Ukrainian language;
- basic skills in working with Microsoft tools (Excel, Word, Outlook, SharePoint) and Google Sheets.
Experience with access management;
1. User support (L1 Support)
- handling user appeals and resolving typical incidents at the level of the first line of support;
- consulting users on the work and functionality of HRM, LMS and Worksection;
- escalating more complex issues to the next level of support;
- preparing simple instructions and supporting materials for users;
2. Administration of systems
- setting of roles, access rights and basic parameters in HRM, LMS and Worksection;
- control of correctness, completeness and relevance of data in systems;
- control of compliance with deadlines for tasks related to access and system configuration.
3. Account and access management
- creating, editing and deactivating accounts in HRM, LMS and Worksection;
- creating and maintaining work areas (sites / workspaces) in Microsoft SharePoint;
We offer:
- official employment;
- medical insurance after the trial period;
- work schedule: Mon-Fri from 09:00 to 18:00;
- hybrid work format;
- Comfortable office and convenient location near st. Nyvky.
We are waiting for your feedback!
Without experience
Kyiv
Full-time work