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Support Manager in DZEN, HR-agenciya v sferi digital ta IT
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DZEN, HR-agenciya v sferi digital ta IT
About the company
Telemetrio is a leading Telegram channel analytics service. We help businesses and content creators understand their audience and improve the effectiveness of communications thanks to data. Our product is used by thousands of teams around the world.
What awaits you
You will be the first point of contact for our users - helping them get the most out of the product, solving questions and collecting feedback communication that affects the development of the service.
Your responsibilities
Communication with customers in chat and email
Advising users about product and service features
Provision of instructions
- font-style: normal; text-decoration: none"> text-decoration: none">Interaction with development teams solving complex issues
Collecting and structuring feedback to improve the product and service
Experience in a related role would be an advantage
Understanding the Customer Service Cycle
English - Intermediate and above
You know how to explain complex things simply - and the client feels it
You understand that behind every ticket is a living person with a real problem
You take responsibility for the result, not just the process
Terms
Fully Remote Work
Schedule: 3 days in 3
A product in the field of Telegram analytics that is actively developing
A team where your feedback really affects the product
