Support Manager in SmartGen

We are looking for a responsible Support Manager to join the project team in the field of iGaming / Gambling. Experience is not necessary - we teach from scratch. We need a candidate with a level of English B2 and a desire to quickly develop in Customer Support.

Responsibilities

• Respond to user requests in the chat and ticket system
• Help with technical and operational issues
• Escalate complex cases to technical specialists
• Control the quality and speed of resolving requests
• Work in a dynamic iGaming project environment
  

Requirements

• English at B2
• Willingness to learn and develop in the field of Customer Support / iGaming
• Attention, responsibility, quick response
• Willingness to work on a 2/2/2 schedule
• Experience is preferred but not required  

Working conditions

• 2/2/2 schedule 
• Day shift: 08:00-20:00
• Night shift: 20:00-08:00
• After each shift - 2 days off
• Work in a modern office
• Salary - rate 33,000 UAH, for candidates with work experience + English. - rate 38,000 UAH.
• + bonuses for KPI performance
• Training and support from mentors
• Remote work format after 3 months
  
   

We we offer

• Reliable salary and bonuses
• Comfortable office
• Work in a modern gambling / iGaming project
• The possibility of career growth in the direction of Support or Operations

Language requirements
EnglishB2 - Above average