Support Manager in Pro Gaming Software, LTD

We are an iGaming company with more than three years of experience and a team of 1,000+ specialists.

Our achievements include 8 major projects that are popular with our customers and are successfully operating in Tier 1 country locations 1-3. The company attracts and values ​​highly qualified specialists, which allows us to effectively build processes and successfully expand our presence in new locations. Become part of a team that launches new projects in various markets and shapes the future of iGaming.

We are looking for a Support Manager to join our team living abroad.

Our goal is to provide our customers with the best service. So we are looking for candidates who can ensure high quality standards, can respond effectively to requests, maintain a high level of customer satisfaction.

If you are:

• Confident PC user

• Communicative

• Independent in making decisions

• Ambitious< /p>

• You have experience in the CRM system and customer service (will be a plus)

< em>Our team is looking for you!!!

Your obligations will be:

• Providing assistance to customers within the internal CRM.< /li>
• Registration of requests for technical support in the system.
• Help in solving simple technical problems, financial or other questions about our product.
• Transferring complex questions to specialists of a higher level of support .
• Maintaining a database of client requests and their statuses in the CRM system.

We offer:

• Free training (the team compensates the costs of each training day, as well as working days)

• Internal trainings

• Flexible and flexible schedule (work in 2 by 2 format: day and night shifts)

• Paid vacation, sick and public holidays

• Career growth