Support manager in Tabula Rasa

About the project:

Timely - digital services for business: EDO, EDI, PRROand KEP. We create a single space for the exchange of electronic documents between business, the state and people. We are trusted by more than 500,000 Ukrainian companies that use our services. Among them are Nova Poshta, Glovo, Uber, Bolt, Portmone, OLX, Delivery, Rozetka, Silpo, Monobank, Kyivhlib and others.

Our goal is to rid companies of unnecessary mechanical jobs and help them get signed documents instantly. The service will save tons of paper, hundreds of working hours and allows companies to save money spent on physical delivery of documents.

About the team:

Now the team has 13 specialists. frontline user support and team leader. Currently, Vchasno services are actively developing, including entering other markets, the volume of work is increasing, so there was a need to strengthen the team and find a service and customer-oriented colleague-specialist for the first line of customer support.

What important for this role:

• excellent knowledge of the Ukrainian language (oral and written)
• obligatory experience in telephone user support (incoming line)
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• sincere desire to help every client
• communicativeness and openness, love for constant communication
• willingness to understand the client's problem/question and help in its quick and high-quality solution
• knowledge of PC at a high level
• desire to develop in the field of e-commerce and IT technologies

Tasks:

• assisting customers in solving any service issues (the first line of support) — both by phone (80-90% of working time) and in correspondence, as well as communication in messengers and connecting to the client via TeamViewer if necessary
• consultation of clients regarding the use of services Timely
• collection of feedback from clients and its transfer to the development team in order to finalize and improve the product

• selection by resume
• acquaintance with the recruiter
• interview with the leader

We offer:

• work in an actively developing project, in a friendly team, with support, adaptation, training and growth

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