Support management specialist in Veteran Hab

Your role in the team

Support management specialist/positionis a person responsible for content, quality and development of support management services, formation and improvement of the methodology of working with clients and methodical support of the team. 

In his work, the specialist focuses on the modelwellbeing Veteran Hub and helps the team work with clients' needs in various areas of life, including: physical health, financial situation and stability, housing, relationships and social connections, life skills and adaptability, 

case management and involves individual work with the client: analysis of needs, formation of a support plan, navigation in the organization's service system, non-state and state services, as well as consulting and support of the client on the way to improving his well-being. 

and improve customer service methodologies, standards and tools. You will work with internal documents, analytics and processes so that services meet the real needs of people and the development of the organization.

In daily work, you will support a team of managers, advise on complex cases, participate in analysis crisis situations and you will take care of compliance with quality and ethics standards. Part of the time you will work independently with clients to build on practical experience in service development.

You will participate in team training, updatingbuilding a knowledge base, developing a partner network, and finding new support opportunities for clients. 

connections between different needs of people, work with complex situations

independent and responsible for the result, ready to take on an expert role in the direction

persistent and consistent

none">Experience in the social sector of education

Experience with CRM or other accounting systems

Required: Absence of any official, labor or business ties with Russian structures since 2014.

What do we offer?

We care about the safety, convenience and development of our team. Veteran Hub awaits you:

• Inclusive and comfortable space from theprivate rooms and places for coffee

• Internal training, knowledge base, exchange of experience with colleagues

• Interviews to support the team

• Work schedule: Tuesday - Saturday (11:00-19:00)

• Convenient location of pet-friendly office: Kyiv, str. Upper Shaft 2A

• Care for your safety: in the event of an air alert, we suspend work and move to a shelter located next to or directly within the Hub.

At Veteran Hub, we build a team where every person and every voice matters. We value respect, honest and open interaction and responsibility for the quality of our work. We support each other, are ready to learn and change, and work on the basis of proven approaches and reliable information. 

We are united by a common goal - work for the welfare of veterans and their loved ones and a sense of meaning in what are we doing We submit information to TCCs and JVs and do not reserve employees.How to apply

Sent a resume and motivation letter(for us it's really important) with desired salary level to:[email protected]

Subject of the letter: "Specialist/position of support management / Your surname and first name"

Stages of selection:

• Communication with the HR department

• Test task

• Final interview

Important! By sending your resume, you consent to the processing of personal data in accordance with the Law of Ukraine "On the Protection of Personal Data".