Support Engineer (Network Support Engineer) in NETWAVE

Support Engineer (Network Support Engineer) Kyiv Netwave is an IT integrator operating on the Ukrainian market since 2011, we implement IT solutions that change people, companies and the world for the better. Within the framework of the Company's activities: — We build IT systems that form the basis of convenient and well-thought-out workspaces, provide effective communication from anywhere on the globe, simplify and automate work processes; — We implement network solutions, data storage and processing systems, reliable cyber security systems, cloud and hybrid infrastructures, provide technical support and help customers solve key IT problems; — We develop and offer professional service products to the market— we work in the direction of MSP (Managed Service Provider) or "complex IT management"; — We develop international business by providing consulting and professional services. We build our team on the principles of mutual respect and trust. Our specialists are 100+ specialists, including more than 35 certified engineers who are engaged in large-scale complex infrastructure projects and are recognized experts in their field, who have chosen the path of continuous development and improvement of competences. We invite you to apply for a Support Engineer (Network Support Engineer) in one of the strongest technical support teams to gain experience working with TOP-100 Ukrainian customers. Research experience: • Basic higher education in the field; • Practical experience in configuring and maintaining equipment of major vendors (Cisco, Fortinet, Aruba); • Knowledge and understanding of the architecture of building network solutions (LAN, WAN); • Experience in deployment, administration support, monitoring of complex network solutions (LAN, WAN); • Knowledge of the English language at the level of B1, B2 (pre-intermediate/intermediate). A bonus will be: • Understanding of network technologies equal to CCNA or higher Availability of certificates or completed courses in network technologies is welcome; • Experience of interaction with technical support at the same level as the vendor (Cisco, Fortinet, Juniper, Aruba) is welcome. Tasks and responsibilities: • ensuring the functioning of client services and equipment in accordance with the terms and conditions of technical support contracts; • acceptance and processing of customer requests, provision of support services, consulting; • provision of regular work and auditing of supported systems or products of Customers in accordance with the agreed schedule; • participation of the technical support department, making proposals for changes, optimization of support processes; • ensuring continuous operation of services and equipment of the internal customer; • participation in projects to implement technological solutions and products. Personal qualities that we value: • Communication skills, politeness; • Responsibility; • Punctuality; • Focus on the result; • Continuous self-development; • Analytical mindset. Conditions: • Trial period up to 3 months; • Competitive salary with annual review, bonus system; • The possibility of development, career and professional growth (certification at the expense of the company); • Hybrid mode of operation (office/remote mode); • Compliance with the Labor Code; • Cozy office and comfortable working atmosphere; • Class team; • Fruit days, tea, coffee, coolcorporate events.