Support Engineer L1 in GIGACLOUD

GigaCloud is a Ukrainian cloud provider. Since 2016, we have been helping businesses move to the cloud simply, clearly, and with a sense of reliable support at every stage.   

We have implemented cloud projects for more than 1,500 companies, including large corporations and government institutions. Thanks to our cloud solutions, more than 20 million people can make payments, access online documents, work files and more every day. We also have the largest partner program among cloud providers in Ukraine, which allows us to cover a wide range of IT needs of clients.  

GigaCloud is your cloud. We have everyone in their place and in the same team. If what we do and how we do it is close to you, join. Let's build a cloud together! 

We are currently looking for a Technical Support Engineer to be the first point of contact for our customers on technical issues. You will work with modern cloud infrastructure (based on VMware ESXi and KVM), help with the configuration of services, ensure the stable operation of client systems and participate in internal projects.

 Main duties:

• Processing customer inquiries (phone, email, ticket system)
• Creation, modernization and deletion of services in the billing system
• Diagnosis of technical problems of customers based on their requests and escalation to the 2/3 line if necessary
• Interaction with adjacent units to solve complex technical cases
• Informing management about critical incidents
• Consulting customers on the use of services and interfaces management
• VM deployment in the cloud, configuration of backups and accesses, as well as security (Firewall, NAT, other)
• Participation in the transfer of customer infrastructure, including services, data and virtual machines, to the cloud platform
• Reaction to notifications of monitoring systems
• Internal migration of customer services and infrastructures
• User support (OS, networks, mail servers, backups, office equipment, etc.)
• Coordinating the time of technical work with clients
• Implementation of KPI, participation in internal projects

 Requirements:

• Knowledge of TCP/IP, OSI
• Experience working with Windows/Linux server OS
• Knowledge of DNS, DHCP, AD, RDP/RDS, SNAT,DNAT, Firewall
• Working with monitoring systems (Zabbix or similar)
• Experience of interacting with clients
• Basic knowledge of virtualization (VMware Workstation, VirtualBox, Hyper-V)
• Backup (Veeam or similar)
• Configuration of web panels (HestiaCP, etc.)

Will be a plus:

• Practical experience with ESXi, KVM (OpenStack)
• VPN configuration (WireGuard, OpenVPN, IPsec)
• Working with network equipment (Cisco, MikroTik, Fortigate)
• Site migration experience
• Knowledge of English and Polish at a level sufficient to communicate with clients
• Experience with databases (MySQL, PostgreSQL, MSSQL). HestiaCP)
• Participation in the implementation or support of backup systems (Veeam, etc.)

We offer:

• Flexible work schedule with the possibility of hybrid work.
• Compliance with social guarantees and health insurance.
• An ambitious company and a team that is currently growing. Professional colleagues who are ready to share expertise.
• We already have offices in Kyiv and Warsaw, with other locations ahead. The office always has light, heat and internet.
• The opportunity to join the creation of technological services and do cool things in the field of cloud solutions.

Do you want to be part of our team? Send your resume as soon as possible!

You can get to know us better here: 

Facebook— https://www.facebook.com/gigacloud 

LinkedIn— https://www.linkedin.com/company/10926506 

YouTube— https://www.youtube.com/c/GigaCloudAbout 

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