Support Engineer (English) in Apriorit

Support Engineer (English)

Kyiv, Dnipro, Poznan (Poland), remotely

Ekran System, Inc., which is an industry leader in insider threat management solutions, founded in 2013. Since then, we have grown into an international company with headquarters in Newport Beach (California), offices in Europe and partners around the world. Currently, our product (Ekran System ®) has more than 1,000 customers in 43 countries.

We are inviting Support Engineer , who speaks English and is excited about modern technology, to join our team and together with us provide services to world-renowned cyber security product customers .

This job is open to QA and System Engineers who are ready for a career change.

Also, consider students of technical specialties (computer science, cyber security and others).

Project

Ekran System ® is a universal platform for protection against insider threats, which combines three main means of internal security control: activity monitoring, access control and identity management. The product covers many technologies and is under active development.

See website for details:

Your role:

• Support users with IT issues via email / system tickets
• Reproduce customer issues
• Participate in customer troubleshooting calls

Required skills:

• English language level: upper intermediate and above.
• Windows OS - experienced user (troubleshooting, log collection)
• Good communication skills
• Ability to learn quickly
• Ability to work in a dynamic environment
• Problems solving
• Team player

Will be a plus:

• Knowledge of SQL queries and cloud computing platforms (AWS, Azure)
• Experience with Linux OS (basic troubleshooting, log collections)

We offer:

• Online interview process
• Remote work
• Interesting technical tasks
• Personalized approach to training (mentoring, internal courses, knowledge exchange);
• The opportunity to develop your competencies - an experienced team, regular 1-on-1 meetings with a manager, as well as a development plan tailored to your needs;
• 20 working days of paid annual leave, sick leave
• Medical insurance or sports compensation
• Free corporate English lessons;
• Career development and professional growth;
• Powerful equipment is provided (laptop, monitor and accessories)
• Mental health support and other corporate bonuses

If you are interested in this vacancy, please send us your detailed resume.