Support Engineer in Metric Insights

Support Engineer віддалено AsaSupport Engineer, you will bethe superhero weneed tosolve challenging, highly technical problems that face our customers and front-line colleagues. Tosolve these issues, you must have aknack for troubleshooting avariety ofproblems (application, OS, network, databases, security, etc.), identifying root causes, and finding the best solution orworkaround. You will also beescalating issues and submitting enhancement requests onbehalf ofcustomers toour product team and developers, serving asthe gateway between the customer base and internal teams. This requires being able tosee the forest between the trees. This also requires being able tounderstand and translate technical jargon tobusiness users and relay real-world expectations and problems back tothe development team. You are the point ofinteraction between customer and company, and the insight you glean from this relationship will beinvaluable inensuring customer and company success. Responsibilities: —Beasuperhero and save the day!—Provide front-line support tocustomers —Provide end-user training (in-person and remote)—Serve asthe liaison between customers and internal teams (prod, dev, qa, etc.)—Work with Solution Architects and Sales Engineers out inthe field —Serve asthe de-facto System Administrator for our hosted customers —Make on-site visits for critical support/solution work when necessary (very rare)—Beready for early morning/ late night troubleshooting calls —Beready tomonitor the mailbox atthe weekends (1-2 shifts per month) Skills Required: —Ability tocommunicate clearly inEnglish, verbally and written —Prior technical support orcustomer-facing experience of2+years (L2+)—Linux familiarity (RHEL, CentOS, Debian, etc.)—Strong troubleshooting skills (scanning logs, navigating the app inLinux/Windows)—Analytical vision (finding discrepancies between the source and fetched into the web app content)—Ability toconcisely describe issues and the solutions for those issues —Knack for breaking down technical jargon into layman’s terms —Prior experience with SQL (MySQL, SQLServer, etc.)—Ability towork under pressure —Multi-tasking experience —Strong time management skills (ability tojuggle many ongoing items)—Ateam player but also able towork independently with self-direction —Anappetite for learning and professional growth Nice-to-haves: —AWS and Azure experience —Windows Server experience —Docker and container orchestration experience —Command line experience (bash, Powershell, etc.)—Familiarity with HTML, PHP, Python —Familiarity with BITools like Tableau, Qlik, PowerBI, etc. —Comfortable speaking infront oflarge groups Opportunities atMetric Insights: —Learn and become knowledgeable inawide-ranging number oftechnologies —Acquire new skills across many facets ofthe business —Join asmall crack team still inthe seed stages ofgrowing atechnology company —Ability toput your stamp onthings (your input matters)—Grow with the company and shape your career Weoffer: —Medical Insurance; —Sports expenses compensation; —English courses; —Fully remote; —20vacation working days, 10sick leaves;