Support Engineer in Kyivstar.Tech

Kyivstar.Tech is looking for a Junior Support Engineer.

About us

Kyivstar.Tech is a Ukrainian hybrid IT company, a resident of Diya.City . We are a subsidiary of Kyivstar, one of the largest Ukrainian telecommunications operators.

Our mission is to change lives in Ukraine and in the world, creating technological solutions and products that realize the potential of companies and the needs of users.

More than 500 company specialists work every day in different areas: mobile and web solutions, as well as design, development, support and maintenance of high-performance systems and services.

We believe in innovation that really brings qualitative changes, and constantly challenge traditional approaches and solutions. Each of us is an adept of an entrepreneurial culture that allows you to never stop, develop and create new things.

What you will do

• Analyze problems, establish their causes and solve them, to provide the highest quality of user service.
• Interact with users, understand their needs and solve technical problems.
• Cooperate with different company departments and customers.

What qualifications and experience are required

• Experience in the field of technical support for at least 2 years.
• Knowledge of the operating system (Windows, Linux) at the level of an administrator.
• Knowledge of network technologies, databases.
• Sure technical knowledge and a clear understanding of the working principles of the IT infrastructure of large companies.
• Skills in analyzing problems and solving them in different ways levels of complexity.
• Ability to analyze logs and use monitoring tools to identify and troubleshoot problems.
• Ability to work in a team and communicate with different company departments. Collaborate with other team members and take responsibility for your own work.
• Have a desire to develop and improve your skills as technology and work methods are constantly changing. Be open to learning new things and ready for self-education.

What we offer

• Office or remote - it's up to you. We provide the opportunity to work anywhere, and we will arrange the workplace.
• Remote onboarding.
• Performance bonuses for everyone (annual or quarterly - depends on the role).
• Educate employees: there are many internal resources and programs from partners, our own library.
• Health and life insurance for employees.
• Wellbeing program and a corporate psychologist.
• Compensation of expenses for Kyivstar mobile communication.