Support Engineer in Kyivstar.Tech

Support Engineer

Kyiv, remotely

Kyivstar.Tech is looking for a Junior Support Engineer.

About us

Kyivstar.Tech is a Ukrainian hybrid IT company, a resident of Diya.City. We are a subsidiary of Kyivstar, one of the largest Ukrainian telecommunications operators.

Our mission is to change life in Ukraine and in the world by creating technological solutions and products that realize the potential of companies and the needs of users.

More than 500 specialists of the company work every day in various areas: mobile and web solutions, as well as design, development, support and maintenance of high-performance systems and services.

We believe in innovation that truly brings qualitative changes and we constantly challenge traditional approaches and solutions. Each of us is an adept of an entrepreneurial culture that allows us to never stop, develop and create new things.

What you will do

• Analyze problems, determine their causes and solve them to ensure the highest quality of user service.
• It will be necessary to interact with users, understand their needs and solve technical problems.
• Cooperate with different company departments and clients.

What qualifications and experience are required

• Experience in the field of technical support not less than 2 years.
• Knowledge of the operating system (Windows, Linux) at the administrator level.
• Knowledge of network technologies, databases.
• Confident technical knowledge and a clear understanding of the working principles of the IT infrastructure of large companies.
• Skills in analyzing problems and solving them at different levels of complexity.
• Ability to analyze logs and use monitoring tools to identify and troubleshoot issues.
• Ability to work in a team and communicate with different departments of the company. Cooperate with other team members and take responsibility for your own work.
• Have a desire to develop and improve your skills as technology and working methods are constantly changing. Be open to learning new things and ready for self-education.

What we offer

• Office or remote - it's up to you. We provide the opportunity to work anywhere, and we will arrange the workplace.
• Remote onboarding.
• Performance bonuses for everyone (annual or quarterly - depends on the role).
• We train employees: there are many internal resources and programs from partners, our own library.
• Health and life insurance for employees.
• Wellbeing program and corporate psychologist.
• Reimbursement of expenses for Kyivstar mobile communication.