Support Engineer in Raiffeisen Bank

We are Raiffeisen Bank Ukraine, the Ukrainian bank. For 30 years we have been creating and building the banking system of our country. We were and are one of the largest banks in Ukraine and a reliable partner for millions of Ukrainians.

We achieve high-speed digital products. We implement modern engineering practices, work on innovations that build high-quality interaction with our customers.

Raiffeisen Bank operates as a universal bank offering a wide range of financial services to different customer segments: retail and corporate customers, small and medium-sized enterprises and financial institutions.

Our priority is to provide the best quality of service. We strive to strengthen our competitive advantages by innovating, identifying and exploiting new opportunities. We are guided by values that provide a clear framework for our actions. More than 5,000 employees and nearly 3 million customers are the focus. #RaifTeam integrates the principles of diversity, equality and inclusion into the way we work. Combining the principles of people-centredness and innovation at work is our way.

Become part of the #RaifTeam — people who are with us in the movement of innovation.

Your responsibilities:

• Working in a development and service support team, interacting with analysts, developers, and testers
• Incident management, analysis, identification, and resolution of service operation issues
• Read logs of service and microservice operations
• Ensuring fast and efficient issue resolution in the production environment of services for which the team is responsible
• Creating/updating/analyzing documentation for the support team’s business processes
• Writing technical requirements for building process monitoring (both business and technical)

Preferred qualifications:

• 2+ years of experience in software support
• 2+ years of experience with Java, Kafka, WildFly and JBoss; DB: Postgres (MySQL, Oracle)
• Ability to analyze and correct errors based on service, microservice and software log data
• Understanding of microservices operation principles
• Experience working with Kubernetes and Helm for various environments
• Knowledge of incident and problem management processes
• Experience with tools, techniques and platforms for defect tracking, execution and the ability to configure them at the required level
• Understanding of SDLC
• SCRUM and Kanban

Will be a plus:

• Knowledge of various communication protocols (REST, gRPC, events, messaging)
• Experience working with Kubernetes, Helm, Docker, Jenkins, GitLab, Github, AWS, ArgoCD, Vault, Grafana, Prometheus, ELK, Linux, AIX, Confluence, Terraform/Terragrunt, AWS services, EC2, S3, RDS, Lambda, ECS/EKS, IAM

We offer:

International business career: work in a large international company that creates a diverse and inclusive environment for professional and personal growth. Strong Raiffeisen community of highly professional and successful teams from different countries.

Challeging WOW-projects: involvement into large-scale projects on product development, using modern engineering technologies, unique approach to encouraging customer-driven innovation.

Comfortable and safe format of work: flexible work conditions including remote work or hybrid models alternating between in-office hours and remote work. Offices with uninterruptible power supply and bomb shelters are provided to perform duties.

Professional development: knowledge sharing with colleagues from abroad, development within the company, upskilling and reskilling opportunities, internal competitions. The possibility of obtaining a T-shaped expertise. Internal and external training programs. Corporate English courses. Soft skills trainings at our corporate L&D academy. Team building activities and involvement into social projects.

Attractive social package and wellbeing: 28 days of paid vacation, medical insurance, official employment. Mental and Physical health support: individual psychological sessions and lectures, -free online workouts, yoga.

Stable income: competitive salary and bonuses for your efforts and contribution, rewards for participation in the referral program.

Our team on social media Facebook

________________________________________________________________________________________________

We are Raiffeisen Bank Ukraine - a Ukrainian bank. We have been creating and building the banking system of our country for 30 years. We were and are one of the largest banks in the country, a reliable shoulder for millions of Ukrainians.

Raiffeisen Bank works as a universal bank, providing a wide range of financial services to various client segments - retail and corporate clients, small and medium-sized businesses, financial institutions.

Our priority is impeccable service quality. We strive to strengthen our competitive advantages by innovating, finding and exploiting new opportunities. We focus on values ​​that provide a clear guide for action. At the center of attention are more than 5,000 employees and nearly 3 million customers. #Raifkomanda integrates the principles of diversity, equality and inclusivity in everyday work. Combining the principles of people-centeredness and innovation is our way.

Become a part of the #Rifeteam.

What you will do:

• Work in development and support teams, cooperation with developers, support team and testers
• Incident management, analysis, detection and resolution of service issues
• Read service and microservice logs
• Ensure quick and efficient resolution of problems in the Prod environment for which the team is responsible
• Create/update/analyze business process support team documentation
• Write technical requirements for building the monitoring process (business and technical)

Experience required:

• 2+ years of experience in software support
• 2+ years of experience with Java, Kafka, WildFly and JBoss; DB: Postgres (MySQL, Oracle)
< li>Ability to analyze and correct errors based on service, microservice and software data
• Understanding microservice principles
• Experience with Kubernetes and Helm for various environments
• Knowledge in incident and problem management
• Experience with defect tracking tools, technologies and platforms, ability and ability to customize them to the required level
• Understanding the SDLC process
• Understanding principles of SCRUM and Kanban

Would be a plus:

• Knowledge of various communication protocols (REST, gRPC, Events, messaging)
• Experience with Kubernetes, Helm, Docker, Jenkins, GitLab, Github, AWS, ArgoCD, Vault , Grafana, Prometheus, ELK, Linux, AIX, Confluence, Terraform/Terragrunt, AWS services, EC2, S3, RDS, Lambda, ECS/EKS, IAM

We offer:

Work experience in a large systemic international business: work in a large international of a company that creates a diverse and inclusive environment for the professional and personal development of employees.

Stable income: competitive salary and bonuses for your personal contribution, reward for participation in the referral program.

Convenient and safe work format: flexible conditions, possibility to work in a hybrid model (remote and in the office).

Social package and Wellbeing program: 28 days of paid basic leave and additional vacations, health insurance, official employment. Mental and physical health care: individual psychological sessions and group lectures, free online sports classes.

Professional development: exchange of knowledge with colleagues, including from abroad, the possibility of professional development and retraining. Participation in internal selections. Learning is internal and external. Corporate courses and soft skills training in our corporate academy. Team-building events and participation in social projects.

Our team in social networksFacebook