Support Engineer in Ekran System

Ekran System, Inc.,, a leader in insider threat management solutions, founded in 2013. Since then, we have grown into an international company with headquarters in Newport Beach, California, offices in Europe and partners around the world. Now our product (Ekran System®) has more than 1000 customers in 43 countries.  

We invite And an English-speaking support engineer who is delighted from modern technologies, join our team and with us provide services to world-renowned cybersecurity product customers. 

This job is open to QA and System Engineers who are ready for a career change.  

Also, consider students of technical specialties (computer science, cyber security and others). 

Project< /p>

Ekran System® is a universal platform for protection against insider threats , which combines three primary internal security controls: activity monitoring, access control, and identity management. The product covers many technologies and is under active development. 

See the website for details: < a href="https://robota.ua/redirect?event_name=url_click&redir_token=eyJPcmlnaW5hbFVybCI6Imh0dHBzOi8vd3d3LmVrcmFuc3lzdGVtLmNvbS9lbiIsIlZhY2FuY3lJZCI6MTAwNTk2OTd9" rel="nofollow noopener noreferrer" style="text-decoration: none" target="_blank">https://www.ekransystem.com/en 

< span style="font-style: normal; font-weight: bold">Your role:

• User support for IT issues via email / ticket system. 

• Reproduce customer issues

• Participate in the elimination callcustomer malfunctions

Skills required: 

• English language level: upper intermediate and above. 

• WindowsOS - power user (troubleshooting, log collection)

• Good communication skills

• Ability to learn quickly   

Ability to work in a dynamic environment

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Problem solving

• Team Player

Would be a plus: 

• Knowledge of SQL queries and cloud computing platforms (AWS, Azure)

• Experience with Linux OS (basic troubleshooting, log collections) 

We offer: 

• Online interview process 

• Remote work

• Interesting technical challenges

• Personalized approach to learning (mentoring, internal courses, knowledge sharing);

• Opportunity to develop your competencies - an experienced team, regular 1-on-1 meetings with the manager, as well as a development plan tailored to your needs;

• 20 working days of paid annual leave, sick leave 

• Medical insurance or sports compensation

• Free corporate English lessons; 

• Career development and professional growth;

• Powerful hardware provided (laptop, monitor and accessories)

• Support mental health and other corporate bonuses 

If you are interested in this position, please send us your detailed resume.