Support Engineer in Kitsoft

Hello!:)
We are looking for< b style="font-style: inherit; font-weight: 700">Support Engineerfor the full complement of the team.

Below is information about activities, processes and prospects for development with Kitsoft.

Kitsoft is a Ukrainian IT company, a leader in the development of technologies for government agencies. Developer of the design system of state websites of Ukraine. Among the company's projects: a platform for the "Diya" portal and online services on the portal (for FOP, LLC, "eMalyatko", "Unemployment assistance"), e-service for seafarers "e-Gavan", e-policy for MTSU, web portals for the Verkhovna Rada, KMU, MFA, AMCU, etc. More than 10 years on the market.

How many people in companies:slightly more100

About the project:

• We create the BPMN platform - a system for building both simple and multi-level business processes. The flagship of this system is the "Action" project, which we implement for the Ministry of Digital
• October CMS - creation of state portals

What professional skills are important to us:

• Knowledge of Windows OS (power user and above)
• Understanding and experience writing technical documentation
• Experience working with JSON
• Analytical thinking;
• Excellent communication skills
• Responsibility, stress resistance
• Ability to plan and manage tasks
• Experience in team management, including task allocation, motivation and support of team members Ability to make decisions quickly and effectively, especially under conditions of stress or limited time Ability to identify root causes of problems and develop strategies to solve them Initiative in searching for new approaches and solutions to improve support processes

Is English required and at what level?

• Reading documentation - Intermediate level

Desired professional experience of the candidate:

• Understanding Business Process Model and Notation (BPMN 2.0)
• Understanding and experience working with monitoring systems (Zabbix, Grafana, etc.)
• Understanding logging systems and tracing ELK Stack: Elasticsearch, Logstash, Kibana
• Knowledge of Java Script
• Skills for working with Gitlab, Jira
• Experience in the role of Team Leader

What to do in the project: analysis to correct application/configuration issues (misconfiguration/denial of services, etc.), support deployment/deploy of fixes to Pro environment

Are long-term projects?

• All projects last longer 3 years and will exist for a long time to come

In connection with what the vacancy was opened:

• Due to team expansion

What is the staff turnover on the project?

• Fluidity is minimal)

If you want to work from the office, we are waiting for you at the address:

• Ukraine, Kyiv (32/2 Knyazum Ostrozkih Street, Pecherska / Arsenalna)

What under the terms:

• Is there a trial period and how long does it last? - 3 months
• What is the work schedule? - the schedule is flexible, depending on the team, approximately from the 10th to the 19th , usually everyone is working at this time. At the same time, we understand if you need to move the working time, you just need to notify the team. Is it possible to work remotely? - yes, we have a hybrid format, so you can mix work from the office and at home as you like.
• Number of vacation days? - 24 calendar days + company holidays
• Number of paid sick days per year? - 5 hospital days per year without a doctor's certificate. With a certificate, the number of days is not limited. But, of course, it is better not to be sick)
• There is an opportunity to study and improve qualifications, both within the company (individual development plan) and outside of it ( all kinds of courses, trainings, up to 70% of the cost is paid by the company)
• Is it possible to do sports? — of course, the company partially compensates the costs of the gym and other sports activities
• In addition, we try to support our employees and we provide the opportunity to receive partial compensation for the services of a psychologist, as well as material support and three additional days off from the company in necessary moments of life. Office format? — coworking, but currently most work remotely

By process:

• Who conducts the resume review? — HR, PM, Head of PM
• How many interview stages and with whom? — the order may change, but usually we have 2 stages:
• Stage 1 — interview with HR (duration up to 60 minutes — we check to what extent we and you coincide in terms of values ​​and the presence of the competencies we need in zoom or google meet)
• Stage 2 - technical interview with part of the team - we focus on standard, fairly "objective" questions to understand the technical level of knowledge and familiarity with technologies (PM, Head of PM, HR)

What we value most at Kitsoft :

• We are proud of the innovative and useful products we create
• We value our Friday evenings in the circle of colleagues - celebrating birthdays, eating at the table or just spending time together
• The development of each employee is the basis of successful work, so you will be supported by both management and colleagues
< li>Trusting relationship with the management (at any time you can ask for help even from our CEO)
• But the most interesting thing is that you will appreciate the most)

Please indicate below in your cover letter when sending your resume what your salary expectations are :)

If our values ​​are close to you, then you should join us! :-)