Support department administrator in DNIPRO-M, OOO

DNIPRO-M tools market leader looking for Support Administrator!

Our goal is to help people create and improve the world around them with their own hands with pleasure, developing a culture of excellence ourselves.

What to know about us before sending feedback :

• we come from Ukraine and are already represented on the European market< /li>
• network of 500 branded stores in Ukraine
• network of 130+ service centers
• #1 among monobrand tool networks

What we expect from you:

• IT or technical education would be an advantage
• Experience in customer support, in technical support service (Retail, Internet providers) from 6 months
• Skills of confident work with a PC Work with 1C, experience with CRM systems will be an advantage
< li style="font-weight: 400">Analytical thinking and attention to detail
• Communication and the ability to understand people and communicate with different types of customers
• Ability to work in a team
• Resistance to stress and responsibility
• Aspiration to self-development and result orientation.

Your duties will include:

• Accepting and recording requests from company employees and partners.
• Resolving issues related to organizational and client business processes with which store employees work (receiving goods, shipping orders, etc.)
• Communication, transfer of information to other departments of the company
• Checking payments in Internet banking
• Executing client refunds

We guarantee:

• the possibility of implementing the most daring solutions and projects in a large-scale company
• a convenient work format, especially for You (office/hybrid)
• team that charges
• the possibility of working with international projects (we already represented in three European countries)
• horizontal and/or vertical career growth
• transfer to and from T. Shevchenko metro
• individual discount system in the WOG gas station network
• trainings and business events from our Corporate Development Academy
• unlimited coffee break, goodies and fruits in the office
• work schedule 5/2 (weekend floating) from 08:00 to 20:00 (9 working hours that vary in this time range)

See you at DNIPRO-M!