Support consultant, technical support consultant (Portuguese, English) in 3Shape Ukraine

The 3Shape company specializes in the development of 3D scanners and software solutions that enable dental and hearing professionals to provide better services to a wide range of patients. Our products are high-tech, innovative scanners and CAD software solutions that significantly improve the lives of patients and dentists around the world.

Head office 3Shape is based in Copenhagen. Development teams work in Denmark, Ukraine, North Macedonia. The company's production is concentrated in Poland.

3Shape is a multinational company with offices in Europe, Asia, North and South America. The history of 3Shape began in 2000. Currently, the company provides services to clients in more than 100 countries and has more than 2,000 employees of more than 35 nationalities.

The 3Shape company is a reliable employer on the Ukrainian market labor The history of the Ukrainian office began 16 years ago, and we continue to grow, find new employees and sincerely care about them even during the war in Ukraine. In particular, we provide paid leave to employees who are called up for military service, and we also care about the mental health of all colleagues and organize a number of activities to support it.

3Shape is stability and confidence in the future.

Do you have technical skills and a desire to join a dynamic and innovative company? 3Shape is looking for a Technical Support Consultant. If you are enthusiastic and ready to solve customer problems and contribute to long-term relationships with our resellers and end users from different parts of the world, then we welcome you to our energetic and multicultural team.

Schedule: 09:00—18:00.

Location: Kyiv, partial remote.

Main duties:

• provide professional technical support regarding the operation of hardware (3D scanners) and software of the 3Shape company, using various means of communication (online, telephone, e-mail and periodic meetings with clients);
• process client requests: collect, record and systematize information from customers in the CRM system in compliance with company procedures;
• interact and share customer feedback with other departments.

Basic requirements:

• customer orientation;
• effective communication skills;
• competent oral and written language at B2 level (Portuguese+English+Ukrainian);
• ability to solve problems and think logically;
• result orientation and stress resistance;
• desire for self-improvement and desire to learn;
• experience in the field of customer support will be an advantage;
• ability to think analytically, work in the mode multi-tasking and understanding of customer needs and problems;

Join our team if you want:

• actively work for qualitative changes in the future of dentistry;
• become part of a friendly team of professionals;
• constantly grow and develop professionally;
• >maintain a balance between work and personal life;
• have a flexible schedule with the possibility to work remotely;
• corporate benefits: 24 working days of annual leave, health insurance, reimbursement of lunch expenses, paid sick leave , including care for a sick child, leave to care for a child, etc.;
• comfortable office (not open space!) near the National Technical University of Ukraine "KPI";
• parking spaces for the company's employees
• periodic business trips to European countries;
• the opportunity to be part of the success that the 3Shape company has been creating for 22 years.

Do you want to join our team and change the future of dentistry with us?

3Shapedevelops3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world .

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland

We are a global company with presence in Europe, Asia and the Americas. Founded in the year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .

3Shape as an employer is committed to Ukraine. Our UA office has a 16 year-old history, andwe are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer a paid military leave to those called to the military service as well as care about our employees' mental health by implementing different supportive activities.

If you are looking for stability and confidence in your future, we are the right place for you.

You have technical interest and willing to join dynamic and innovative IT company? We are looking for a customer Support Consultant (Portuguese and English) to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Working schedule: 09:00—18:00 (9 AM — 6 PM).

Location: Kyiv (Ukraine). Partially remote work.

Areas of responsibilities:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to company’s procedures and record this using company’s CRM
• Interact with other departments and escalate customers feedback further

You should possess the following competencies:

• Customer oriented approach
• Good communicator with ability to ask and listen
• Strong verbal and writing skills (B2 level) in English, and Portuguese, and Ukrainian
• Problem solving and logical thinking skills
• Result oriented and stress resistant
• Aspiration to self-development and eager to learn
• Analytical, multitasking and empathetic skills

Would be a plus: verbal and writing skills in Portuguese

Being the part of us means: — Meaningful work that helps to change the future of dentistry — Work in a unique professional, friendly and supportive environment — Constant professional growth and development — A healthy work-life balance — Possibility of flexible remote work — Comprehensive benefits incl. 24 working days of annual vacation; medical insurance compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc — Good working conditions in a comfortable office (not open space!) near National Technical University «KPI» — A parking lot with free spaces for employees — Occasional business trips to Western Europe — Opportunity to become a part of the success that 3Shape has created over the past 22 years

Want to join us and change the future of dentistry?

For more information, watch our corporate video youtu.be/38-_SfPBptw, visit our web-site: www.3shape.com or contact by email .

Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies

You can follow us on social media: www.youtube.com/user/3shape