Support and AI Chatbot Manager in Automated UX

Offer 

• Full time

• $5/hr, $1 increase every two months if KPIs are reached

• Unlimited vacation days, 12 vacation days per year are paid

Required skills

• Advanced English

• Customer Service experience 6+ months

Would be a plus, but not required

• Intercom experience (or another Help Desk like Zendesk)

• Support Quality Assurance (emails, calls, tickets)

• Chatbot workflows setup

• Zapier integrations setup

What you will do

• Analyze conversations clients have with our AI chatbot and locate incomplete responses

• Improve Help Center knowledge articles to improve AI chatbot responses

• Analyze conversations clients have with our support agents and provide feedback with improvement suggestions

• Set up chatbot flows (training will be provided)

What to expect 

• 100% English speaking environment

• Promising career in AI - the future of customer service 

• Team driven by a mission to automate customer service

How to apply

• Fill out the GForm with a test task (takes up to 1h)