Support agent (USA, EU) in Smart Ink

A little about us Smart Ink is an international manufacturing company under whose trademark we produce high-quality compatible cartridges and toner for all types of printers (HP, Canon, Brother, Epson, Samsung). The main direction of sales of our brand products is the most powerful Amazon marketplace (Amazon.com), where our products occupy the top sales positions in the Office Products/Home Office categories. Thanks to our products, customers from different parts of the world can buy cartridges without stress, because we offer a quality product at an adequate price. Today, the challenge before us is to become one of the top three global brands that sell compatible cartridges. And for this, we need to take care of customers 24/7, providing an exceptionally high-quality and timely level of service. It is for these tasks that we are looking for a responsible support service agent to join our team, with knowledge of the English language and working in the evening schedule. We are ready to consider candidates WITHOUT EXPERIENCE in support service, but with a level of English B2 and above. We fully teach everything, provide friendly curation and support! Duties include: Receive all incoming requests from customers via chats, messengers and calls, promptly provide solutions to problems and answers to questions for all incoming requests without exception; In any way prevent negative feedback from customers; Record all incoming requests from customers in ZenDesk (internal system): type of question, which product is related, methods of solving the problem, reasons and appropriateness of replacement or return of the product, etc.). Working conditions and payment: Remote work format; Rate of $700-900/month, depends on skills and experience, discussed at the final interview; Monthly bonus part of $50-150/month, which depends on the team's KPI achievement, takes effect after passing the probationary period term; We offer a rate review every 6-9 months based on the results of the work; hours per week); most of our team works in an office format, so it is important for us that a new employee has the opportunity to come to Kyiv for training for a period of 2 weeks. Training is paid for as regular working days (the office is located near Zoloti Vorota and has A+ level of comfort). Requirements: Higher education in any of the fields; Proficiency in English in oral and written format at level B2 and above; Experience in any customer service is welcome, experience in service is welcome (but not required) clients in English; Principled attention to details and accuracy of data, understands the consequences of incorrect work with information for business. course on the date of receipt of salary); Paid vacation 24 days a year; Provision of full training, supervision and friendly support; Provision of technical equipment (computer, headset). Also in case of power outage - we provide a power bank and payment for unlimited mobile internet; Toll road (taxi) home after 20:00; Working in a young, sincere and friendly team of positive people charged with results; Numerous benefits to support continuous development, which is one of the main values ​​of our company: corporate English with a native speaker, paid professional training from the best experts, attending professional courses, trainings, access to the company's information resources on various topics and the company's corporate library; The opportunity to use the services of a psychologist and corporate yoga; Participation in corporate events, holidays. The candidate is selected based on the results of a test task, an interview with HR (online), an interview with the owner of the company and the future manager (online). A little more about our company :) Our website — https://smartink.proAbout our product - https://youtu.be/tlZwo3g47yA and https://www.youtube.com/watch?v=FrZBwp9b3tQAbout the team - https://www.canva.com/design/DAF66ZDx5Hg /dSl-VrsozpPiEgoNjr80yg/view?utm_content=DAF66ZDx5Hg&utm_campaign=designshare&utm_medium=link&utm_source=editorInstagram:https://www.instagram.com/smartink.pro/1st place in Canada among compatible cartridges; 2-3rd place in the US among compatible and of refilled cartridges; 31 countries in the world where you can buy compatible Smart Ink cartridges; In 5 years, the company grew from zero to production and sales of 30-40 thousand units of products per month; The main customer is the end consumer (B2C); Built a sustainable brand , presented in the most competitive markets: USA, Canada, Germany, France, UK, Italy, Spain, Japan; 2020 - developed and launched a site from scratch for 5 countries; Goal for 2023 - double sales compared to 2022. Entering the South American market. Attracting new marketplaces for cooperation (Ebay/Walmart). Focus on the next 3 years — the Smart Ink brand is among the TOP-3 best brands in the world for the sale of compatible and refilled cartridges and toners. Interested? Leave your resume and we will be in touch soon!