Support Agent (emails and chats only) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with the co-founders, we are gathering strong teams to launch product IT businesses and win in global markets. Currently, we need a Customer Support Agent in one of our portfolio companies, who can not only support the level of customer service, but also improve it. What are the challenges waiting for you in the role of Customer Support Agent:— processing incoming calls to customer support through chats and emails (Freshdesk);— working with keeping users from refunds and issuing refunds through payment tools as needed;— participating in the development of scripts and suggestions for improvement work processes;— maintaining the refund rate at the appropriate level;— transmitting bug reports upon their independent detection or after receiving a request from clients. What is important to us:—1+ year of experience working with clients in the English-speaking market;— B1 English language proficiency level and above;— available comfortable conditions for remote work (stable Internet connection, absence of extraneous noise in the room and availability of a working computer);— customer orientation, openness, desire to help and solve the client's problems;— high level of stress resistance. Conditions / What we offer:— the opportunity to work from anywhere in the world;— work in a strong team, thanks to which you will certainly gain new knowledge and skills;— a 2/2 work schedule, a 12-hour working day— constant support of your Team Lead ;— the prospect of growing up to Shift Lead/QС Agent/Customer Support Team Lead. SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine Click Apply to Position and join the team!