Support Agent in Headway

Headway is an EdTech startup that creates microlearning products. It is included in the list of the most influential companies in the world that transform digital learning and specialist skills - GSV 150. Headway products help develop millions of people around the world through seminars, courses, games, infographics. The main one is Headway app.- The application is #1 in the world in the niche of books.- It is included in the top ten educational applications of the App Store.- Headway has been downloaded by more than 18M+ users in the world.- Apple brings it to the top of the App Store in 140+ countries.- Headway app is installed on Apple devices in offline Apple Stores in 35 countries. Headway is Ukrainians who launch social and charitable initiatives that bring Ukraine closer to victory. More details here. The core of our achievements and the main value is the team. We believe in people, shared values ​​and that the brave always have happiness. Together with our Support Team Lead Alyona Sharay, we are looking for a Customer Support Hero who will join the remote team and courageously take responsibility for communication with Headway users. us if you want:1. Experiment. Have suggestions on how to improve our user experience? Great, let's try. Ever wanted to try automation tools in your work? We are only for! 2. Not only to respond to customer requests, but also to solve product problems with the team. Analytical mindset and creative approach will come in handy. What will you need to do?— Communicate with our users simultaneously on three platforms (ticket system, social networks, reviews in stores)— Maintain a database with requests and ideas from users;— Communicate with the analytics team and technical specialists to quickly understand problems and identify bugs What do you need to join us?— From 6 months of experience as a Support Specialist in an IT company;— Experience with Zendesk or other helpdesk systems;— Advanced level of written English and above;— Willingness to work in a team and be proactive; — Be able to work sometimes in night shifts;— Share the values ​​of the SELECT team. What we offer:— Professional and personal growth.— Access to the corporate knowledge base and professional community from the first day of cooperation.— Personal development plan.— Compensation for learning English languages, learning at external trainings, seminars and courses, as well as Business and Management School for employees.— Lectures on psychology, culture, literature, history, info-hygiene, in order to comprehensively develop together. Your health is important to us— Medical insurance.— Corporate doctor and massage in the office. Hybrid mode of operation with the possibility of visiting the office: You decide for yourself whether to work remotely, in the office or combine these options. Our Kyiv office is open 24/7 with all safety and health measures in place. We also have offices in Warsaw, Nicosia and London. Corporate vacations Twice a year we all go on a one-week paid vacation together to rest and recharge. Interested? Then send your resume! Together we are a force!