Support Agent in Headway

Support Agent remotely Headway is an EdTech startup that creates microlearning products. It is included in the GSV 150 list of the most influential companies in the world that are transforming digital learning and training specialists. Headway products help develop millions of people around the world through seminars, courses, games, infographics. Main — Headway app. The application is #1 in the world among book samaras. Included in the top ten educational applications of the App Store. Headway has been downloaded by over 18M+ users worldwide. Apple is bringing it to the App Store in 140+ countries. Headway app is installed on Apple devices in offline Apple Stores in 35 countries. Headway is a group of Ukrainians who launch social welfare initiatives that bring Ukraine closer to victory. More details here. The core of our achievements and the main value is the team. We believe in people, we share common values, and the brave always have happiness. Together with our Support Team Lead Alyona Sharai, we are looking for a Customer Support Hero who will join the remote team and take responsibility for communication with Headway users. You will definitely be informed if you keep quiet: 1. Experiment. Have suggestions on how to improve our user interaction process? Great, let's try. Ever wanted to try automation tools for your work? Mytilkyza! 2. Not only to respond to customer requests, but also to solve product problems together with the team. Analytical mindset and creative approach will come in handy. What will need to be done?—Communicate with knowledgeable users simultaneously on three platforms (ticket system, social networks, feedback on sites)—Maintain a database with requests and ideas from users; —Communicate with the team of analysts and technical specialists for quick understanding of problems and detection of bugs. What do you need to join today?—From 6 months of experience in the position of Support Specialist in an IT company; —Experience of working with Zendesk or other helpdesk systems; —The level of written English Advanced class; — Willingness to work in a team is taboo to be proactive; — To have the opportunity to sometimes work night shifts; —Split the values ​​of the SELECT command. What we offer: Professional and personal growth Access to the corporate knowledge base and professional community from the first day of cooperation. Personal development plan. Compensation for learning English, studying at external trainings, seminars and courses, as well as Business and Management School for employees. Lectures on psychology, culture, literature, history, info-hygiene, in order to comprehensively develop together. Your health is important to us Medical insurance. Corporate doctor tamasage office. Hybrid mode of operation with the possibility of visiting the office You decide independently whether to work remotely, in the office, or to combine these options. Our Kyiv office is open 24/7 in compliance with all health and safety measures. We also clean offices in Warsaw, Nicosia and London. Corporate vacations Twice a year, we all go on weekly paid vacations to rest and recharge. Interested? Then send your resume! Together - I thought!