Supervisor with knowledge of English (technical support) in HelpResource Inc.

Supervisor with knowledge of English (technical support) UAH 25,000 — 40,000 Telecommunications, communications; 50−250 employees Remote work Full time. Work experience from 1 year. Vacancy description. Vacancy: Technical support supervisor with English proficiency. Your main responsibility will be to provide technical support to our customers, as well as manage a team of technical specialists. Duties: Provide high quality technical support to customers in the configuration, installation and repair of cable TV, Internet and telephone services. Solving technical problems and troubleshooting, that arise in the process of using services. Coordination and management of the work of a team of technical specialists. Ensuring a high level of customer satisfaction and solving their requests and complaints. Cooperation with other departments of the company to solve technical problems and improve the service delivery process. Requirements: Experience in the field of technical support for at least 1 year. High level of English (written and spoken). Ability to effectively solve problems and work under pressure. Ability to lead and motivate a team, ability to work in a team. High level of ability to communicate with customers and explain complex technical issues clearly. We We offer a competitive salary, opportunities for career growth and professional development, as well as remote work. If you have technical support experience and speak English, please send your resume and we will contact you for further details. We are waiting for your candidacy!