Specialist, technical support specialist (helpdesk, 1 line) in Makeup

The leading online beauty retailer of Ukraine and the EU invites to its team a specialist in technical support (1 line) Responsibilities: Reception and processing of requests from corporate users in IT, registration of requests in the Helpdesk system; Monitoring of registered requests; Functionality check and testing of the used new functionality; Initial diagnosis of technical problems in dialogue mode with the user and remote access to the computer; Creation and maintenance of the relevance of instructions for working with the software. solving user problems when working with the software used; Support and maintenance of the used software. Requirements: Experience in a similar position for at least 1 year; Logical thinking and intelligence Education: technical secondary or higher; Experienced PC user, skills in working with Windows, Linux (Ubuntu); The ability to make the most complete description of the problem from the user's words; Basic telepathy skills will be a plus :)) Skills in working with remote access programs RDP, Remmina, VNC, TeamViewer; Working conditions: work schedule from Mon. on Friday from 9:00 a.m. to 6:00 p.m.official employment and all social guarantees according to the Labor Code of Ukraine; temporary remote work with full-time employment is possible (for the period of quarantine restrictions and restrictions related to military operations). If you are interested in the vacancy and your work experience and qualifications meet its requirements, send your resume with a mandatory indication of the expected salary level. Please note that feedback on the results of the review of the resume is provided only in case of a positive decision on the further consideration of your candidacy. Otherwise, your data will be saved in the Company's resume database, and we will be happy to contact you if a suitable position becomes available. The review period is 7 working days