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Specialist/Specialist in User Support (Kabanchik) in EVO
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EVO
about the project:
Kabanchik.ua is an online service for searching for private specialists to solve household and business. The playground brings together service customers who need to do some work and competent, proven professionals of different professions who are looking for additional earnings.
annually on kabanchik.ua create about 700 thousand orders in different categories. Among them - stand in line, walk a dog, repair a faucet, develop a site and even help with the organization of a hand and heart offer. The most common interaction in this position will be with colleagues in the team, leader and colleagues from other departments (development, marketing, finance, lawyer).
The purpose of our team is to take care of users, to positively influence their client experience, promptly and qualitatively solving their requests.
What is important for this role:
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readiness for telephone communication with users (outgoing service calls)
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Ability to work with negativity and conflicts: willingness to search and offer sides. Information
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Fast Text Setting Experience, Computer Literacy (a confident PC/iOS/Android and Google Works, Knowledge of Basic Keyboard combinations, etc.)
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attentiveness. Ready to make independent decisions
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Flexibility: positive perception of changes, speed of adaptation to new processes in work
Literacy in oral and written speech
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will be the advantage:
Working in Zendesk Tasks: The most important thing is to care for users and the desire to help everyone. Mail (at the same time important speed and quality) Outgoing calls to clients in order to identify their satisfaction with the service, obtain feedback on working with it Content moderation on the site conflict and conflict. Complaints) Selection Stages: Familiarity with the recruitment interpretation < About Working in EVO: < Social Package - Official Employment, 24 days of paid vacation for a year and an unlimited number of hospitals.Rest and take care of your health. remotely or visit our cozy office in Kiev, which is fully energy-free and equipped with everything you need. 12: 00-21: 00). Volunteer Community -We regularly conduct charitable auctions, raise money for reconnaissance drones and support volunteer initiatives signs. We are also open to cooperation with veterans/veterans and are ready to support them on the way to new professional achievements.
