Specialist of the technical support group in DTEK, TOV, Energetichna kompaniya

DTEK Dniprovski Elektromerezhi is a leading energy company of Ukraine that distributes electricity in the territory of the Dnipropetrovsk region and serves more than 1.3 million customers.

Employees of the Company provide Ukrainian homes with light and comfort every day, and enterprises with the opportunity to work and develop.

Vacancy: Technical Support Specialist

What we expect:

• Higher technical education, preferably in computer science , engineering or IT-related.
• Sound knowledge of network technology principles: TCP/IP, DNS, DHCP, NAT, VPN, TFTP, Proxy, VLAN, Group Policies, etc.
• Good knowledge of Windows administration.
• Conceptual understanding of IT service management.

Required skills and knowledge:

• Proactiveness.
• Competent oral and written communication.
• Openness and non-conflict, sociability.
• Analytical abilities.
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• Responsibility and result-oriented.
• Ability to learn quickly.
• Aspiration to improve and learn new things.

What will be the tasks:

• Accepting requests from technological network users, diagnostics.
• Solving simple hardware and software problems.
• Providing advice on basic issues and available instructions.< /li>
• Ensure capture and classification of user requests.
• Provide support via telephone, e-mail or online chat, installation and configuration of software.
• Resolve installation and connecting equipment.
• Interaction with other levels of technical support to solve more complex problems.
• Participation in IT management projects.

What we offer:

• Work schedule: 5/2 from 8:00 a.m. to 5:00 p.m.
• Competitive conditions and bonus program.
• Corporate health insurance program.
• A program of psychological support for employees.
• Official employment.
• Education at the DTEK Academy (online courses, classroom trainings, master classes, closed clubs, professional communities).< /li>