Specialist of the Technical Support Department in Bank Alyans, AT

Alliance Bank is a bank that is on the same wavelength as Ukrainians. We are a small bank, but with clients who have trusted us for more than 30 years. Our team consists of strong, brave and smart professionals who love FinTech and implement modern solutions. And we also provide banking services "like for our own" - in simple language and super convenient.

Our mission is to create simple conditions for the bank's clients, as well as for the development of Ukrainian business. If you want to be part of our friendly team, join. We are looking for a chief technical support specialist of the Technical Support Department in Kyiv.

Responsibilities:

• Resolving customer inquiries using chats, mail and calls
• Monitoring systems for errors and correcting them
• Escalating requests beyond your responsibilities.

Who we need:

• Confident user of PC and office programs (MC Office, Outlook)
• Experience with monitoring system (zabbix, dynatrace, riverbed etc.)
• Understanding and experience of HelpDesk systems
• Good knowledge of OC Windows (10,11, win server)
• Knowledge of network operation (preferred)
• Working with peripheral devices

Will be a plus:

• Experience working with the Active Directory system
• Experience working in a bank or other financial institution institution
• Active user of mobile banking applications

Work schedule:

• stable work schedule — MON-TH — 9:00-18:00, Friday - 9:00-17:00.  400">
• Traditional "Hello Alliance" for new employees: getting to know the team, friendly support, help with the onboarding process and training;
• Weekly meetings with the team, sharing experiences and best practices;
• Remote work with the provision of equipment (after the trial period);
• Timely salary payment, official employment
• A good team with a pleasant atmosphere without pressure, stress and negativity