Specialist of the Legal Entities Support Department (remotely, Contact Center) in NovaPay

NovaPay is an international financial service that is part of NOVA Group. 

We create modern payment solutions for businesses and millions of users. We are developing our own payment system, a mobile application, and offer a wide range of products and services both offline — at Nova Poshta branches — and online.  

NovaPay is a place for real pros, where innovative ideas, solutions and technologies shape the future of the fintech industry.  

• higher education, incomplete higher
• experience working with legal entities/ in support of legal entities - at least 6 months
• experience working in the contact center of a financial or banking institution is welcome
• knowledge of banking products and services for legal entities persons
• excellent business communication skills in the Ukrainian language
• developed organizational and communication skills
• confident user of the MS Office package
• knowledge of the Excel program at a basic level
• average typing speed
• ability to work with customer objections
• willingness to communicate with customers and help in solving problems situations

Main tasks:

• reception of incoming and outgoing calls
• processing of customer requests in chats, e-mails and social networks regarding the use of products and services The Company
• searching and providing the client with the optimal solution according to his request
• conducting customer surveys to receive feedback on the experience of using the Company's products and services
• informing, advising and accompanying customers on financial monitoring issues
• receiving electronic applications and documents from customers for their transfer to specialized departments
• interacting with other departments for prompt resolution of standard and non-standard situations related to customer service
• support and control of the solution to the customer's request

We offer:

• work in an innovative company in the FinTech segment;
• opportunity to work remotely;
• shift work schedule - 5/2 with floating weekends (day and evening shifts)
• care for your mental and physical health (medical insurance, psychological consultations, corporate sports communities);
• training and development (classEnglish language courses, courses and trainings for professional growth);
• meetings with famous speakers in the Corporate Club;
• a mentoring program and support for each new employee;
• the opportunity to show your talents (we value creative initiative and support her).

If you are interested in the vacancy and your work experience and qualifications meet the requirements, send your resume with feedback on this vacancy.

By sending your resume, you consent to the processing of personal data by NovaPay LLC within the framework of current legislation of Ukraine.

We draw your attention to the fact that feedback on the sent resume is provided only in case of a positive decision on further consideration of your candidacy.

Otherwise, your data will be stored in the Company's resume database and we will be happy to contact you in the event of a suitable vacancy positions.