Specialist of the first line of customer support (Support) in Fondy

We are Fondy, a fintech company. Payment service for entrepreneurs. Created so that every business can accept online payments from all over the world on a website, without a website and in a mobile application. A buyer paid anything in a few clicks using modern payment tools. You are probably familiar with Fondy. We are there when you call a Uklon taxi or buy tickets at SkyUp, update your wardrobe at TSUM or pay for medical services at Dobrobut, order food delivery at Glovo, Bolt Food or Rocket, pay for lessons at BigMoney or rent a car at GetmanCar. In all these cases, your payment goes through our payment platform. You don't see us, but we are. And we will make your payment easier, more comfortable, faster. Also, Fondy is a company with a successful history on the international market since 2014. During this time, our offices were opened in Ukraine, Great Britain, Ireland, Poland, Slovakia, and more than 20,000 companies became our clients. And now to business. Right now, we need a Specialist of the first line of customer support. Maybe we can travel? Desires of the candidate: The ability to competently and productively conduct a dialogue. )Experience in customer support - at least one year Knowledge of software and operating systems at the level of a "confident user", Proactivity, stress resistance, customer orientation Willingness and willingness to work in a team What will be required to do: Receiving customer requests and their redistribution Consulting customers on connection and work with the company, answers to customer questions (work in chats, with mail and incoming calls) Work with CRMShovnas is for you: Mode of work: 8-hour work shifts (9:00-18:00 or 11:00-20:00); working Saturdays or Sundays are possible (weekend shifts: 9:00-14:00 or 14:00-19:00), weekend work is paid at an increased rate/additional day off. Cozy, comfortable office near the metro (Kyiv ). The possibility of a remote work format during the war. A transparent and simple motivation system. Work on interesting tasks, growth and development within an international company. Official employment, paid annual leave (24 cl. days) and sick days, Day off. Training at TOP - educational sites at the expense of the company. A team of professionals who are passionate about their work and proud of their product. Friendly atmosphere, loyal democratic management.