Specialist in working with partners (RozetkaPay) in EVO

RozetkaPay is a payment service that provides convenient, fast and reliable payment services both online and offline, and makes the purchase process simple and safe.

RozetkaPay is part of the EVO-Rozetka group of companies. The payment service was created on the basis of the country's most famous marketplaces, which are used by millions of Ukrainians. Our services are already used by Rozetka, Prom, Vchasno, Bigl, Shafa, Volonter by Prom, Vodafone, Robota, Yakaboo and others.

About the team:

We are a small, cohesive team looking for a specialist with whom we can provide quality service, so that even in difficult wartime, our customers can quickly and conveniently receive their orders at goods delivery points. The team currently consists of six specialists, one of whom is being promoted to another department, so we are happy to welcome a new member to our family. We love office meetings, which are held periodically at the request of specialists, some of us go to the office every day, we also gather at company auctions, where we help our boys and girls of the Armed Forces. Sometimes we organize team building activities to relax a little and gain strength??

What is important for this role:

• experience in customer support by phone, email, chat

• experience of business correspondence and communication in chats

• excellent communication skills and the ability to provide information correctly

• ability to quickly respond to situations that require an urgent solution

• confident PC use and ability to learn quickly

Will be an advantage:

• experience in developing educational materials and conducting training specifically in the cash discipline

• skills for working with CRM and task accounting systems (creating/executing tasks)

• experience working as a cashier/with payment systems/credit products

• experience of conducting inspections regarding the implementation of cash discipline

Tasks:

• support and consulting:
  - providing assistance to cashiers and partners on all issues related to the implementation of cash operations at financial service points

• support of payment transactions:
  - resolution of transaction problems
  - control and communication with cashiers
  - work with collection and discrepancies

• monitoring and analytics:
  - active participation in identifying shortcomings, malfunctions and making proposals for improving the functionality of payment processes

• inspections and control:
  - conducting checks and audits regarding compliance by cashiers with cash discipline requirements (on-site and remote)

Stages of selection:

• resume selection

• getting to know the recruiter

• interview with the leader

About working at EVO:

• Social package - official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of your health.

• Care for zlifetime - we cover health insurance and offer the support of a corporate psychologist, because we believe that taking care of your mental health is just as important as taking care of your physical.

• Hybrid work format with the opportunity to visit a cozy and energy-independent office in Kyiv.

• Variable working hours (9:00-18:00, 12:00-21:00) with floating weekends

• Volunteer community – we regularly hold charity auctions, raise money for reconnaissance drones and support employee volunteer initiatives.

• We provide equal opportunities for everyone - therefore we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.